At VB Autocreation, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our straightforward return policy.
15-Day Satisfaction Guarantee
We offer a 15-day satisfaction guarantee on all eligible products. If you’re not satisfied with your purchase, simply contact our customer service team within 15 days of receiving your order to initiate the return process. Please note that certain exclusions may apply, such as personalized items or final sale products.
Easy Return Process
Returning an item is simple and hassle-free. Here’s how it works:
- Contact Customer Service: Reach out to our friendly customer service team via email or phone to request a return authorization. Please provide your order number and details of the item(s) you wish to return.
- Pack Your Items: Carefully package the item(s) you’re returning in its original condition and packaging, including any accessories or documentation that came with the product.
- Ship Your Return: Once you receive authorization, ship the item(s) back to us using a trackable shipping method of your choice. You’ll be responsible for the return shipping costs, unless the return is due to our error.
- Receive Your Refund: Once we receive and inspect your return, we’ll process your refund promptly. Refunds will be issued to the original payment method used for the purchase. Please allow up to 30 business days for the refund to appear in your account, depending on your payment provider.
Conditions for Returns
- Items must be returned in their original condition, unused, and with all original tags and packaging intact.
- Returns must be initiated within 30 days of receiving your order.
- Personalized items or final sale products may not be eligible for return unless defective or damaged.
- We reserve the right to refuse returns that do not meet these criteria or are returned without authorization.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue for you. We may require photographic evidence of the damage or defect to expedite the process.
Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, simply follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team. We’re here to assist you every step of the way.
Thank you for shopping with VB Autocreation. We appreciate your business!